Member FAQs

General Questions

What is RethinkCare?

RethinkCare is an employee benefit that supports you with training sessions and access to expert support for your ongoing parenting, personal, and professional needs. Helping your child reach their full potential, growing in your career, and learning to meditate and manage stress are among the many topics covered in RethinkCare’s expansive content library.

Why should I use RethinkCare?

No matter what challenges you are facing, RethinkCare helps you develop lifelong resilience skills to perform better at work, as a parent, and in other realms of life. Our platform was developed with more than eighty-five world-leading experts in parenting, neuroscience, business, mindfulness, positive psychology, and adult learning theory.

In which areas can RethinkCare help me?

RethinkCare offers e-learning and skills training resources to help you be a better parent, better employee, and better version of yourself. Depending on your employer’s offering, you may have access to any combination of our Parental Success, Professional Resilience, and Personal Wellbeing solutions. Parental Success:
  • Develop the skills to raise happy, healthy, and resilient children
  • Live parenting consultations: One-on-one access to our parenting experts, on-staff Board Certified Behavior Analysts who provide support across a broad spectrum of parenting challenges
  • Digital sessions: Access 100+ courses and thousands of video/audio skills training sessions for parents, caregivers, and their children, including those with developmental disabilities such as autism, ADHD, and Down syndrome
  • Additional resources: Take advantage of written lesson plans and downloadable, printable materials
  • Family access:Share platform access with other family members, teachers, and specialty providers
Professional Resilience:
  • Show up as the best version of yourself at work with the help of thousands of career development, emotional intelligence, and stress management skills training sessions and tips
  • Leverage skill-building courses for managers to foster a culture of diversity, equity, and inclusion
  • Support neurodiverse team members through industry-leading courses and expert consultations
Personal Wellbeing:
  • Develop and apply lifelong mindfulness and resilience skills to maintain a positive mindset and high quality of life
  • Nourish your emotional and physical wellbeing through sessions targeting stress, meditation, sleep, yoga, and more
  • Proactively address your behavioral health needs early to prevent depression, anxiety, and other mental health conditions

Is information about myself or my child shared with anyone?

No, RethinkCare never shares identifying information with your employer or anyone else. We take confidentiality and HIPAA compliance very seriously. As such, we will not inform your employer whether you use our services. The information you provide is only used to grant you access to the platform and to build more personalized technology based on your top parenting, professional, and personal needs.

How much does RethinkCare cost?

RethinkCare is available at no cost to you. Program participation does not require medical insurance or other health benefits to enroll, and you may enroll for RethinkCare at any time. Your employer provides you access to the platform as a complementary holistic wellbeing benefit.

Who can use RethinkCare’s offerings?

RethinkCare’s offerings are available to all employees. Some employees will also be able to invite members of their family or care team to access the platform, depending on their employer’s solution in place.

Is RethinkCare available in languages besides English?

We support members in more than 120 countries and our content is localized in nine languages including:
  • English
  • Spanish
  • French
  • German
  • Portuguese
  • Chinese
  • Korean
  • Japanese
  • Polish
We will be adding even more languages to our platform in 2023.

How do I get started?

  1. Download the RethinkCare app on the Apple App Store or Android Google Play Store
QR code to download RethinkCare app on Apple App Store
Apple App Store
QR code to download RethinkCare app on the Google Play Store
Google Play Store
  1. Create your account using the instructions provided by your organization
  2. Start training using our desktop, Android, or iOS app

 

NOTE: Log into your account here if you’re already enrolled.

Feel free to contact [email protected] if you have any questions.

Parental Success

What are parenting expert consultations?

Parenting expert consultations allow you to meet virtually with one of RethinkCare’s parenting experts for additional guidance. These parenting experts are Board Certified Behavior Analysts who identify and help you address your child’s problematic behaviors through 30- or 60-minute consultation sessions.

What is a Board Certified Behavior Analyst?

A Board Certified Behavior Analyst (BCBA) is a master- or doctoral-level practitioner who has experience working in schools, clinics, and home therapy settings.

They are experts in managing your parenting concerns including learning and developmental disabilities such as autism, ADHD, and Down syndrome. Our BCBAs can help you:

      • Communicate more effectively with your child
      • Teach your child crucial socialization, language, self-help, and academic skills
      • Address problematic behaviors and improve the home environment
      • Collaborate more effectively with your child’s school and other caregivers

How do I schedule a consultation with a BCBA?

      1. Click the headset icon on the top right of the platform’s menu bar
      2. Select “Speak with a Parenting Expert”
      3. Under appointments, click the “Schedule a Call” button
      4. Finally, follow the prompts to choose which BCBA you’d like to meet with, how long you’d like to meet, and when, then click “Submit”

What should I expect during my first consultation?

During your first consultation, we’ll ask you to share information about your child, your goals for your time with your BCBA, and your questions about how the RethinkCare program works. There is no need to prepare before the consultation, though it may be good to brainstorm key information or concerns you plan to share to make the consultation as efficient for you as possible.

Can I switch to a new BCBA as my needs change?

Of course. We know parents enjoy the continuity of seeing the same BCBA each session. If for any reason, it doesn’t feel like the right fit, you are always welcome to schedule a consultation with any of our parenting experts. Connecting you with the right clinician is our priority.

How long is the waiting list for a consultation appointment?

Consultations are available within 48 hours of your appointment request.

When are BCBAs available and in which languages?

RethinkCare has BCBAs working across all time zones, so you can conduct your sessions during evenings, nights, and weekends. Our BCBAs currently support five languages across multiple countries. We are committed to continuously expanding our language offerings.

Can I communicate with my BCBA outside of the consultation sessions?

Yes, your BCBA is available to support your needs between consultation sessions. You can message your BCBA securely through the RethinkCare platform to share photos, links, and other files.

How do I know if my child is eligible?

There are no age restrictions or diagnoses required. Our skills training sessions and expert guidance is relevant to parents of all children and can also support children and young adults with developmental disabilities such as autism, ADHD, and learning disabilities. You may also add more than one child to your account and create profiles for each of them.

Can members of my child’s care team take advantage of RethinkCare?

Yes, you can add members to your Care Team within your digital account including partners, relatives, childcare providers, therapists, teachers, and others.

My child already receives Applied Behavior Analysis (ABA) services. How do RethinkCare’s offerings differ?

While in-home ABA services directly support your child’s learning, RethinkCare is an online tool for you as a parent or caregiver. We help you continue your in-person therapy progress at home by teaching you how to better address behavior challenges, communicate, and interact with your child.

RethinkCare also supports you in collaborating with the in-home or clinic-based provider. Your ABA provider can use RethinkCare’s resources, so you can communicate efficiently through the RethinkCare program, work on the same skills, and even share data.

Professional Resilience

What are workplace neurodiversity expert consultations?

RethinkCare offers one-on-one meetings with key stakeholders and larger group trainings to help manage and collaborate with neurodiverse teams. Our experts tailor each in-depth discussion to your team member’s needs, such as managing unfamiliar situations with neurodiverse employees and staying up to date on the best practices and policies.

Who is eligible for these trainings and consultations?

Leadership, supervisors, and human resources team members can connect one-on-one with RethinkCare’s workplace neurodiversity experts. All other employees may participate in available group training opportunities. Talk to your employee benefits and human resources representative to learn more.

How can I access these consultations?

If you are a supervisor or human resources representative, please contact [email protected] to book your consultation. If not, group training opportunities may still be available. Please reach out to your employee benefits or human resources representative to request this training.

Personal Wellbeing

What is mindfulness training?

Mindfulness training helps to reduce stress, focus attention, and be fully aware and engaged in the present moment. These skills help you perform at your best. Learning to be calm and collected amid adversity is one of the keys to improving health, happiness, and overall quality of life.

How is RethinkCare’s program different from an employee assistance program (EAP)?

An EAP offers employees confidential assessment, counseling, referrals, and follow-up services for personal and work-related issues. In contrast, RethinkCare provides 24/7 self-guided training to help you proactively develop mindfulness and resilience skills to better respond to stress. 100+ on-demand courses are available to help you address the root cause of your stress early, so you can live a happier and healthier life.

Can I access my EAP through RethinkCare?

Yes. RethinkCare is integrated with your company’s EAP through our platform to connect you with one-on-one clinical mental health support. Simply click on the headset icon on the top right of the platform’s menu bar, then select “Speak with an EAP Expert,” and complete the following prompts. RethinkCare is dedicated to supporting your various needs through all the available resources.

General Questions 

RethinkCare is the leading evidence-based training and clinical support platform for working parents and their families.  

We offer 9,000+ skills training sessions and access to expert support for your ongoing parenting, personal, and professional needs. Preparing your child for school, growing in your career, and learning to meditate and manage stress are among the many topics covered in RethinkCare’s expansive content library. 

No matter what challenges you’re facing, RethinkCare helps you develop lifelong resilience skills to perform better at work, as a parent, and in other realms of life. Our platform was developed with more than 85 world-leading experts in parenting, neuroscience, business, mindfulness, positive psychology, and adult learning theory. 

RethinkCare offers the e-learning and skills training resources to help you be a better parent, better employee, and better version of yourself. Depending on your employer’s offering, you may have access to any combination of our Parental Success, Professional Resilience, and Personal Wellbeing solutions. 

 

Parental Success: 

  • Develop the skills to raise happy, healthy, and resilient children 
  • Consultations: One-on-one access to our on-staff Board Certified Behavior Analysts for support across a broad spectrum of parenting challenges 
  • Digital sessions: Access 100+ courses and thousands of video/audio skills training sessions for parents, caregivers, and their children, including those with developmental disabilities 
  • Additional resources: Take advantage of written lesson plans and downloadable, printable materials 
  • Family access: Share platform access with other family members, teachers, and specialty providers 

 

Professional Resilience: 

  • Show up as the best version of yourself at work with the help of thousands of career development, emotional intelligence, and stress management skills training sessions and tips 
  • Leverage skills-building courses for managers to foster a culture of diversity, equity, and inclusion 
  • Support neurodiverse team members through industry-leading courses and expert consultations 

 

Personal Wellbeing: 

  • Develop and apply lifelong mindfulness and resilience skills to maintain a positive mindset and high quality of life 
  • Nourish your emotional and physical wellbeing through sessions targeting stress, meditation, sleep, yoga, and more 
  • Proactively address your behavioral health needs early to prevent depression, anxiety, and other mental health conditions 

No, RethinkCare never shares identifying information with your employer or anyone else.  

We take confidentiality and HIPAA compliance very seriously. As such, we will not inform your employer whether you use our services. The information you provide is only used to grant you access to the platform and to build more personalized technology based on your top parenting, professional, and personal needs. 

RethinkCare is available at no cost to you.  

Program participation does not require medical insurance or other health benefits to enroll, and you may enroll for RethinkCare at any time. Your employer provides you access to the platform as a complementary holistic wellbeing benefit. 

RethinkCare’s offerings are available to all employees across the globe.  Some employees will also be able to invite members of their family or care team to access the platform, depending on their employer’s solution in place. 

We support members in 120 countries and our content is localized in 9 languages including:  

  • English 
  • Spanish 
  • French 
  • German 
  • Portuguese 
  • Chinese 
  • Korean 
  • Japanese 
  • Polish 

We will be adding even more languages to our platform in 2023. 

  1. Download the RethinkCare app on the Apple App Store or Android Google Play Store 
  2. Create an account using your organization’s join code and authorization code provided by your benefits administrator 
  3. Start training using our desktop, Android, or iOS app 

 

Feel free to contact [email protected] if you have any questions. 

Parental Success

Parenting expert consultations allow you to meet virtually with one of RethinkCare’s parenting experts for additional guidance. These parenting experts are Board Certified Behavior Analysts who identify and help you address your child’s problematic behaviors through 30- or 60-minute consultation sessions.

A Board Certified Behavior Analyst (BCBA) is a master or doctoral-level practitioner who has experience working in schools, clinics, and home therapy settings.  

They are experts in handling your parenting concerns including learning and developmental disabilities such as autism, ADHD, and Down syndrome. Our BCBAs can help you: 

  • Communicate more effectively with your child 
  • Teach your child crucial socialization, language, self-help, and academic skills 
  • Address problematic behaviors and improve the home environment 
  • Collaborate more effectively with your child’s school and other caregivers 
  1. Click the headset icon on the top right of the platform’s menu bar 
  2. Select “Speak with a Parenting Expert” 
  3. Under appointments, click the “Schedule a Call” button 
  4. Finally, follow the prompts to choose which BCBA you’d like to meet with, how long you’d like to meet, and when, then click “Submit” 

During your first consultation, you will share information about your child, your goals for your time with your BCBA, and your questions about how the RethinkCare program works. There is no need to prepare before the consultation, though it may be a good idea to brainstorm a few key concerns or important information to make the consultation as efficient for you as possible. 

Of course. We understand it takes time to find the right fit for your specific situation, and things can always change. Connecting with the right clinician is our priority, so we encourage you to take all the time you need to review our experts’ bios and select the BCBA that meets your needs. 

Consultations are available within 48 hours of your appointment request.  

RethinkCare has BCBAs working across all time zone, so you can conduct your sessions during evenings, nights, and weekends. Our BCBAs currently support 5 languages across multiple countries. We are constantly looking to hire additional BCBAs supporting more languages. 

Yes, your BCBA is available to support your needs between consultation sessions. You can message your BCBA through the RethinkCare platform to share photos, links, and other files. 

All employees are eligible for RethinkCare along with up to four additional Care Team members including relatives, babysitters, therapists, and others. You may also add more than one child to your account and create profiles for each of them. 

Your child does not require any diagnosis for you to consult with our BCBAs. Our skills training sessions and expert guidance is relevant to parents of all children and can also support children and young adults with developmental disabilities such as autism, ADHD, and learning disabilities. 

While in-home ABA services directly support your child’s learning, RethinkCare is an online tool for you as a parent or caregiver. We help you continue your in-person therapy progress at home by teaching you how to better address behavior challenges, communicate, and interact with your child.  

RethinkCare also supports you in collaborating with the in-home or clinic-based provider. Your ABA can use RethinkCare’s resources, so you can communicate efficiently through the RethinkCare program, work on the same skills, and even share data. 

Professional Resilience 

RethinkCare offers one-on-one meetings with key stakeholders and larger group trainings to help manage and collaborate with neurodiverse teams. Our experts tailor each in-depth discussion to your team member’s needs, such as managing unfamiliar situations with neurodiverse employees and staying up to date on the best practices and policies. 

Supervisors and human resources team members can connect one-on-one with RethinkCare’s workplace neurodiversity experts. All other employees may participate in available group training opportunities. Talk to your employee benefits and human resources representative to learn more. 

If you are a supervisor or human resources representative, please contact [email protected] to book your consultation. If not, group training opportunities may still be available. Please reach out to your employee benefits or human resources representative to request this training.  

Yes. Our Professional Resilience offerings are available to everyone you work with, so feel free to share the enrollment page and code with your colleagues, as appropriate. Colleagues will have access to the same training video and audio sessions, articles, exercises, tips, and resources as you. 
https://www.rethinkbenefits.com/eb/faq/#1596753732461-5-81599719830324

Personal Wellbeing 

Mindfulness training is used to reduce stress, focus attention, and be fully aware and engaged in the present moment. These skills help you perform at your best. Learning to be calm and collected amid adversity is one of the keys to improving health, happiness, and overall quality of life. 

EAPs offer employees confidential, short-term counseling, referrals, and follow-up services for personal and work-related issues. Yet, EAPs are often underutilized and tend to be used reactively only once an employee is in crisis or experiencing severe symptoms. Wait times to see an EAP counselor can take weeks or even months. 

In contrast, RethinkCare’s mindfulness and resilience training proactively helps you practice skills to adopt healthier and more productive responses to stress. Our 100+ on-demand courses are available 24/7 to help you address the root cause of your stress and prevent chronic health conditions from developing. 

Yes. RethinkCare is integrated with your company’s EAP through our platform to connect you with one-on-one clinical mental health support. Simply click on the headset icon on the top right of the platform’s menu bar, then select “Speak with an EAP Expert,” and complete the following prompts. RethinkCare is dedicated to supporting your various needs through all the available resources.