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Member FAQs

General Questions 

RethinkCare is an employee benefit that supports you with training sessions and access to expert support for your ongoing parenting, personal, and professional needs. Helping your child reach their full potential, growing in your career, and learning to meditate and manage stress are among the many topics covered in RethinkCare’s expansive content library.

No matter what challenges you are facing, RethinkCare helps you develop lifelong resilience skills to perform better at work, as a parent, and in other realms of life. Our platform was developed with more than 85 world-leading experts in parenting, neuroscience, business, mindfulness, positive psychology, and adult learning theory.

RethinkCare offers e-learning and skills training resources to help you be a better parent, better employee, and better version of yourself. Depending on your employer’s offering, you may have access to any combination of our Parental Success, Professional Resilience, and Personal Wellbeing solutions.

Parental Success:

  • Develop the skills to raise happy, healthy, and resilient children
  • Live parenting consultations: One-on-one access to our parenting experts, on-staff Board Certified Behavior Analysts who provide support to parents worldwide in their preferred language across a broad spectrum of parenting challenges
  • Parent discussion groups: Learn best parenting practices from your community of peers in an intimate, expert-facilitated monthly support group
  • Digital sessions: Access 100+ courses and 1,000+ video/audio skills training sessions for parents, caregivers, and their children, including those with developmental disabilities such as autism, ADHD, and Down syndrome
  • Additional resources: Take advantage of written lesson plans and downloadable, printable materials
  • Family access: Share platform access with other family members, teachers, and specialty providers

Professional Resilience:

  • Digital sessions: Show up as the best version of yourself at work with the help of thousands of video/audio career development, emotional intelligence, and stress management skills trainings and tips for employees and managers
  • Live professional consultations: One-on-one access to industry-leading, on-staff neurodiversity experts who help managers, leaders, and peers support neurodiverse team members and empower all employees to leverage their unique strengths and address areas of concern—no diagnosis required

Personal Wellbeing:

Digital training sessions to:

  • Develop and apply lifelong mindfulness and resilience skills to maintain a positive mindset and high quality of life
  • Nourish your emotional and physical wellbeing through sessions targeting stress, meditation, sleep, yoga, and more
  • Proactively address your behavioral health needs early to prevent depression, anxiety, and other mental health conditions

No, RethinkCare never shares identifying information with your employer or anyone else.

We take confidentiality and HIPAA compliance very seriously. As such, we will not inform your employer whether you use our services. The information you provide is only used to grant you access to the platform and to build more personalized technology based on your top parenting, professional, and personal needs.

RethinkCare is available at no cost to you.

Program participation does not require medical insurance or other health benefits to enroll, and you may enroll for RethinkCare at any time. Your employer provides you access to the platform as a complementary holistic wellbeing benefit.

RethinkCare’s offerings are available to all employees. Some employees will also be able to invite members of their family or care team to access the platform, depending on their employer’s solution in place.

We support members in more than 120 countries and our content is localized in 11* languages including:

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Spanish

We plan to add even more languages to our platform in the future.

Note: Translated content is not yet available for certain courses depending on your employer’s solutions available. Contact your employee benefits and human resources representative to learn more.

  1. Download the RethinkCare app on the Apple App Store or Android Google Play Store 
QR code linked to Apple App Store
Apple App Store
QR code for RethinkCare app on Google Play
Google Play Store
  1. Create your account using the instructions provided by your organization
  2. Start training using our desktop, Android, or iOS app
NOTE: Log into your account here if you’re already enrolled. Feel free to contact [email protected] if you have any questions.

Parental Success

Parenting expert consultations allow you to meet virtually with one of RethinkCare’s parenting experts for additional guidance. These parenting experts are Board Certified Behavior Analysts who identify and help you address your child’s problematic behaviors through 30- or 60-minute consultation sessions.

A Board Certified Behavior Analyst (BCBA) is a master- or doctoral-level practitioner who has experience working in schools, clinics, and home therapy settings.

They are experts in managing your parenting concerns including learning and developmental disabilities such as autism, ADHD, and Down syndrome. Our BCBAs can help you:

  • Communicate more effectively with your child
  • Teach your child crucial socialization, language, self-help, and academic skills
  • Address problematic behaviors and improve the home environment
  • Collaborate more effectively with your child’s school and other caregivers

Mobile App

  1. Click the “Experts” icon on the bottom right of the app’s menu bar
  2. Under “Appointments,” click the “Schedule a Call” button
  3. Follow the prompts to choose which BCBA you’d like to meet with, how long you’d like to meet, and when, then click “Submit”
  4. You will receive an email, text, and in-app reminder of your appointment 24 hours in advance

Web platform

  1. Click the “Experts” icon on the top of the platform’s menu bar
  2. Under “1:1 Consultations,” click the “Schedule a Call” button
  3. Follow the prompts to choose which BCBA you’d like to meet with, how long you’d like to meet, and when, then click “Submit”
  4. You will receive an email, text, and web platform reminder of your appointment 24 hours in advance

During your first consultation, we’ll ask you to share information about your child, your goals for your time with your BCBA, and your questions about how the RethinkCare program works. There is no need to prepare before the consultation, though it may be good to brainstorm key information or concerns you plan to share to make the consultation as efficient for you as possible.

Of course. We know parents enjoy the continuity of seeing the same BCBA each session. If, for any reason, it doesn’t feel like the right fit, you are always welcome to schedule a consultation with any of our parenting experts. Connecting you with the right clinician is our priority.

Consultations are available within 48 hours of your appointment request.

RethinkCare has BCBAs working across all time zones, so you can conduct your sessions during evenings, nights, and weekends. Our BCBAs support parents worldwide in at least five languages natively and 180+ additional languages through our global interpreters, depending on your employer’s offerings.

Yes, your BCBA is available to support your needs between consultation sessions. You can message your BCBA securely through the RethinkCare platform to share photos, links, and other files.

Yes, you can add members to your Care Team within your digital account including partners, relatives, childcare providers, therapists, teachers, and others.

While in-home ABA services directly support your child’s learning, RethinkCare is an online tool for you as a parent or caregiver. We help you continue your in-person therapy progress at home by teaching you how to better address behavior challenges, communicate, and interact with your child.

RethinkCare also supports you in collaborating with the in-home or clinic-based provider. Your ABA provider can use RethinkCare’s resources, so you can communicate efficiently through the RethinkCare program, work on the same skills, and even share data.

Professional Resilience 

RethinkCare offers one-on-one meetings with our neurodiversity experts to better support, manage, recruit, and collaborate with neurodiverse employees. Our experts tailor each in-depth discussion to your unique needs, such as building a neurodiverse talent pipeline, managing unfamiliar situations with neurodiverse employees, and staying up to date on the best practices and policies.

Depending on your employer’s offerings, you may be eligible to connect one-on-one with RethinkCare’s workplace neurodiversity experts.

Contact your employee benefits and human resources representative to learn more.

Personal Wellbeing 

Mindfulness training helps to reduce stress, focus attention, and be fully aware and engaged in the present moment. These skills help you perform at your best. Learning to be calm and collected amid adversity is one of the keys to improving health, happiness, and overall quality of life.

An EAP offers employees confidential assessment, counseling, referrals, and follow-up services for personal and work-related issues. In contrast, RethinkCare provides 24/7 self-guided training to help you proactively develop mindfulness and resilience skills to better respond to stress.

100+ on-demand courses are available to help you address the root cause of your stress early, so you can live a happier and healthier life.

Yes. RethinkCare is integrated with your company’s EAP through our platform to connect you with one-on-one clinical mental health support.

Simply click on the headset icon on the top right of the platform’s menu bar, then select “Speak with an EAP Expert,” and complete the following prompts. RethinkCare is dedicated to supporting your various needs through all the available resources.